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- Retreats / Women's Reset
In these our Standard terms and conditions “we”, “our” and “us” means all Amanda Hamilton companies including the retreat services, “you” means the person making the reservation and “group” includes all bookings made for 2 or more people and includes all people on the retreat with you and for the avoidance of doubt any individual you make a booking on behalf of. It is taken that you are the lead contact for your group and that therefore all correspondence or conversations in respect of arrangements for yourself and all members of your group will take place between you and us.
No alteration to these conditions shall be effective unless expressly agreed to in writing by a director of one of the Amanda Hamilton companies.
Cancellation by you
Should you cancel your booking at any time, your deposit will be non-refundable due to admin and resale costs, but any additional payments made will be refunded to you, unless the retreat is less than 6 weeks away, in which case no refund or transfer is possible as we will have paid suppliers in advance.
We strongly advise all guests to organise their own travel insurance, so that in the case of something coming up last minute you will have insurance to cover you.
Cancellation by us
In the unlikely event the we have to cancel a retreat, you will be refunded in full, or, if you prefer, you can opt for the equivalent experience or another date.
Amanda Hamilton Retreats
An Amanda Hamilton retreat designed by us and is often tailor-made specifically for you. It will combine at least one of the following elements a) accommodation, b) natural therapies, c) physical activities, d) subsistence, and e) additional services that will form a significant part of your experience. For retreats that you or any member of your group partake in, of an active/dangerous nature, it is the participant’s full responsibility to act in accordance with the guidelines instructed to them. Any injuries you may incur as a result of your own negligence or that of a fellow participant is your responsibility and you will not be entitled to compensation. We reserve the right to decline any booking for any individual or group on any of its retreats.
In order to book a retreat with us, we require a deposit payment of 30% of the final course or retreat price unless stated otherwise. Please note that we retain the right to vary this amount as we see appropriate. We reserve the right to decline any booking at our discretion. We shall hold your deposit payable towards the full cost of the retreat. The full cost of the course or retreat is payable in full 6 weeks prior to the stated start date.You are also able to pay any of the available retreats online in full at any time.
If you use our online booking payment system, standard charges apply. For larger course payments direct BACS payments are also available.
We will not pay compensation when the change or cancellation is caused by circumstances or events, which our suppliers have no direct control of and could not reasonably foresee or avoid. ‘Force majeure’ includes: war, threat of war, riots, civil disobedience or strife, industrial dispute, terrorist activity, acts of god, natural or nuclear disaster, fire, adverse weather conditions, level of water, technical or maintenance problems with transport and changes of schedules or operational decisions of transport providers, closure of airports or any unforeseeable or unavoidable event beyond our control.
LiabilityAmanda Hamilton and companies have no liability for any act, omission or default, whether negligent or otherwise, of airlines, car rental operators, ferry companies, hoteliers, tour operators or any other supplier. We have no liability for any loss or damage occasioned by the negligence, act or omission of any supplier or other third party. We reserve the right to cancel or modify itineraries or bookings where circumstances require.
Passports, Visas and Postage
It is your responsibility to make sure you and any members of your group have passports that are valid for at least 6 months after your return date and where applicable have had inoculations and have health certificates available as recommended by a health professional. It is your responsibility to make sure your passport is valid for all countries you are visiting. We will offer assistance and advice in regards to obtaining visas and permission to enter countries, but we cannot in any circumstances be responsible if you or members of your party are not granted a visa or are refused entry into any country. We will not accept any responsibility or refund any money in cases where you are unable to travel as a result of misplaced or invalid passport or insufficient or inadequate visa documents. We will post your documents first class with Royal Mail. We do not accept liability for any failure by the Royal Mail. If you would like special delivery service it is your responsibility to advise us in writing.
We cannot be responsible for the loss or damage of your luggage or personal possessions. Please note we strongly recommend you to take out an insurance scheme, which covers you against such losses.
Where special requests for room allocation, diet considerations etc are required, our team must be made aware of them in writing at the time of booking. Whilst every effort will be made to ensure that these requests are fulfilled, they cannot be guaranteed.
Air, rail, road and other departure times are supplied by the carriers. They are subject to, inter alia, air traffic control restrictions, weather conditions, the need for constant maintenance and the ability of passengers to check in on time. There is no guarantee that departures will take place at the times shown, for instance, in brochures or on your tickets. The timings are estimates only. We do not have any liability to you for any delays which may arise. Further, your dealings with all carriers are subject to the conditions of carriage of the carrier, some of which may limit or exclude liability. Where we are in a position to do so, we will give you information before you book concerning the airline on which you will fly, your airport of destination and the type of aircraft on which you will travel. However, if any of these details change subsequently, and you choose to cancel as a result, our normal cancellation charges will apply. Any arrangements in the event of a delay will be at the sole discretion of the airline or other carrier involved.
If you are not satisfied with the accommodation or any of the services provided by us to you, you must report your dissatisfaction immediately. If you are unable to do this then you must write to us within 14 days of your return. For complaints regarding death, illness or injury as a result of negligence on behalf of Amanda Hamilton and companies (Hamilton Health Partners Ltd and AH Health Communications Ltd) our liability will be limited in the manner provided by International Conventions and we will pay reasonable costs up to a maximum of £5,000 per person.
It is a condition of your contract with us that you take out insurance at the time of, or prior to, making your booking. We recommend that insurance covers loss of deposit and other monies through cancellation, loss or damage to personal baggage and loss of money, medical expenses, additional expenses to cover hotel accommodation and repatriation costs to the UK should any services need to be extended or curtailed due to illness or other insurable risk. Please note that restrictions on the time to effect insurance apply to some services such as airfares. For sporting activities and events included in your programme insurance responsibility is your responsibility and any claims as a result of accident must be taken up with the company providing the service. We do not accept responsibility for these suppliers; you take part at your own risk. It is your responsibility to sign disclaimers for any activities deemed as high risk e.g. rock climbing or abseiling, walking, running, yoga, water-based activity etc. if presented to you.
By giving us your name and personal details you consent for these to be used as necessary in processing your booking and complying with legal requirements (e.g. passing passenger lists to airlines and ferry operators). We may also use your details to send you future holiday brochures or advise of special offers from ourselves or other carefully selected companies – should you NOT want to receive these, please tell us. Sensitive personal information that you give us will only be used when it is necessary for us to communicate your needs to a destination hotel(s) and/or carrier(s).
Our websites and brochures
Photographs and illustrations and other promotional material are for promotion purposes only. They do not represent any benefit that will be included in any arrangements made for you. The descriptions and illustrations in any of our literature and websites are given as approximate representations only and given in good faith. In using our websites, you agree to the following: The contents of our Websites, such as text, graphics, images and other material (“Material”), are protected by copyright under both English and all applicable laws.Unauthorised use of the Material may violate copyright, trademark and other laws.
The Material may contain inaccuracies or typographical errors. We do not warrant that the Websites will operate error-free or that this Website and its server are free of computer viruses and other harmful material. If your use of the Website or the Material results in the need for servicing or replacing equipment or data, we are not responsible for those costs. The Websites and Material are provided on an “as is” basis without any warranties of any kind. To the fullest extent permitted by law, we disclaim all warranties, including the warranty of merchantability, non-infringement of third parties’ rights, and the warranty of fitness for particular purpose. We make no warranties about the accuracy, reliability, completeness or timeliness of the material, services, software text, graphics and links. Our Websites contain links to third party websites. These links are provided solely as a convenience to you and not as an endorsement by us of the contents on such third party websites. We are not responsible for the content of linked third party sites and do not make any representations regarding the content or accuracy of materials on such third party websites. If you decide to access linked third party websites, you do so at your own risk.
As our customer you are expected to respect your environment and other people around you. All suppliers and hotels have every right to terminate, without notice, your stay or activity under threat of vandalism, violence or any other behaviour deemed inappropriate by them. In such cases all insurances will be invalidated and you will not have any entitlement to a refund of any kind whatsoever. We accept no liability for any accident or misadventure that occurs while any of your group is under the influence of drink or drugs.
You must not behave in a way which may cause distress or annoyance to others or which may create the risk of danger or damage to property. If you are subject to arrest, or are prevented from travelling at the discretion of an airline or other transport providers, or if you are evicted from a hotel at the discretion of the hotel management, we will not refund any portion of the cost of your Holiday and, if we incur any expense as a result of your behaviour, you will be obliged to compensate us for that expense.
Terms and Availability
In the unlikely event that our suppliers’ terms and/or availability for your group changes after you have made a booking, we will do our utmost to ensure you experience as little disruption as possible. We offer goods and services on behalf of our suppliers and do so in good faith. If we are unable to make alternative arrangement in the case of a supplier cancellation, then we will offer an alternative or a refund for that part of your booking. Refunds will not apply in the case of weather dependent activities beyond our control.
These terms and conditions are in place to ensure the smooth running and enjoyment of your retreat. They are governed by Scottish Law and shall be subject to the exclusive jurisdiction of the Scottish Courts. It shall be your responsibility to ensure that all requirements applicable to your retreat, including but not limited to all necessary licences, permits, passports and visas, shall have been obtained by all members of your group.
The Following General Conditions Shall Apply
These Terms and Conditions are personal to you and your group. You or your group shall not assign, transfer or change your rights and responsibilities under these conditions or any of them, without our prior written consent. The provisions of these conditions are severable and distinct from one another, and, if at any time any of the provisions is or becomes invalid, illegal or unenforceable, the validity, legality or enforceability of the other provisions shall not in any way be affected or impaired. The headings in these conditions are for convenience only and do not affect the interpretation of the agreement.
AH Health Communications Ltd / Hamilton Health Partners Ltd
7 Victoria Grove Mews
Tel: 00 44 (0)203 1090 689
Office hours are Monday - Friday: 0900-1800
Out of hours number + 44 (0)7450205175